Refund policy

If you are a UK customer and are not satisfied with your purchase, please contact us within 14 days of receiving your item. We will be happy to provide you with a full refund or exchange, minus any delivery charges. Please note that original artworks, products printed to order, or any sales from outside of the UK, are NOT eligible for returns/refunds.

All items must be returned to us in its original condition and packaging. We reserve the right to refuse a refund or exchange if the item is not returned in its original condition. The buyer is responsible for return delivery costs.
You can always contact us for any return question at customercare@juxtaposeprints.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
At this time custom products such as framed prints are not eligible for returns. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@juxtaposeprints.com.